Shipping policy

Shipping Policy

This Shipping Policy describes how Tailrex ("we," "us," or "our") handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Times

Domestic Shipping (United States)

Estimated delivery time is 5-10 business days.

International Shipping

Estimated delivery time is 7-20 business days. Delivery times may vary depending on customs clearance, local postal services, and the destination country.

Please note: delivery times are estimates and are not guaranteed.

Shipping Costs

  • Standard Shipping: Calculated at checkout

  • Express Shipping (if available): Calculated at checkout

  • International Shipping: Calculated at checkout

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1-5 business days to appear. You can track your package using the link provided in the shipping confirmation email.

Shipping Restrictions

We currently ship to most countries worldwide. However, shipping may not be available to certain regions due to carrier limitations, customs restrictions, or local regulations.

Certain items may have restrictions depending on the shipping destination.

Damaged, Lost, or Delayed Shipments

While we work with reliable shipping partners, we are not responsible for delays caused by customs, weather conditions, carrier disruptions, or other circumstances beyond our control.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at tailrexstore@gmail.com, and we will assist where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at:

📧 tailrexstore@gmail.com